§ Mr. Donohoe
To ask the Secretary of State for Defence if he will list(a) the customer charters which are currently in use within his Department and its executive agencies and (b) the charters which have been withdrawn. 
§ Mr. Arbuthnot
My Department keeps no central record of the customer charters which are currently in use. Many areas of the Ministry of Defence have drawn up statements of the service standards which they have committed themselves to provide to internal or external customers as appropriate. Of the Ministry of Defence's agencies, the Pay and Personnel Agency and the Meteorological Office have customer charters. The Defence Secondary Care Agency and the Queen Victoria School abide by the national patient's charter and the Scottish parents charter, respectively. None of the Department's agencies' customer charters has been withdrawn.