HC Deb 20 June 1996 vol 279 c517W
Mr. Alfred Morris

To ask the Deputy Prime Minister what assessment has he made of the effectiveness of the citizens charter; and if he will make a statement. [32685]

The Deputy Prime Minister

The key criterion for evaluating the effectiveness of the citizens charter is improvement in the standards and responsiveness of public services. A full account of this is set out in last year's charter White Paper "The Citizen's Charter: The Facts and Figures", Cm 2970.