§ Mr. Alfred Morris
To ask the Deputy Prime Minister what assessment has he made of the effectiveness of the citizens charter; and if he will make a statement. 
The Deputy Prime Minister
The key criterion for evaluating the effectiveness of the citizens charter is improvement in the standards and responsiveness of public services. A full account of this is set out in last year's charter White Paper "The Citizen's Charter: The Facts and Figures", Cm 2970.