§ Mr. Soames
The chief executive of the Army Technical Support Agency has been set the following key targets for 1996–97Key target 1: Influence equipment design by attaining 70 per cent. acceptance of land systems technical support recommendations.Key target 2: Achieve a 10 per cent. gross cost saving in advanced order recommended spares purchasing without reducing sustainability or availability of equipment.Key target 3: Answer 90 per cent. of ad hoc inquiries within two working days.Key target 4: Achieve an average response time of nine working days for demand for technical publications.Key target 5: Complete 90 per cent. of operational (O) projects and 65 per cent. of priority A projects before the agreed target date.523WKey target 6: Reduce the administrative lead time to complete initial spares provisioning lists to 10 months.Key target 7: Satisfy 90 per cent. customers when undertaking technical projects.Key target 8: Improve efficiency by 3.6 per cent. over 1995–96.