§ Mr. CousinsTo ask the Secretary of State for Social Security if he will publish the performance targets for each social security office and area in the county of Tyne and Wear for(a)1995–96 and (b) 1996–97; how many of those targets were achieved in 1995–96, in each case indicating how those targets and achievements relate to those set nationally. [37563]
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§ Mr. Roger EvansThe information is not available in the format requested. Such information as is available is in the tables:
Benefit Agency: Districts and offices within Tyne Tees Area Directorate District Offices Newcastle Newcastle St JamesNewcastle East North Durham Durham Chester le Street Peterlee Seaham Stanley Northumberland Ashington Berwick Blyth Hexham North Tees Stockton Hartlepool North Tyneside North Shields Wallsend South Durham Bishop Auckland Darlington South Tees Middlesbrough Eston Redcar South Tyneside Gateshead Jarrow South Shields Wearside Houghton le Spring Sunderland North Sunderland South
Benefits Agency: Secretary of State targets—1995–96 achievement Percentage Target National Tyne Tees area Newcastle North Durham Northumberland North Tees North Tyne South Durham South Tees South Tyne Wearside Income support claims Primary 67.1 70.7 74.4 70.1 72.4 70.5 71.5 69.4 65.7 71.9 70.7 Secondary 88.2 90.9 92.5 90.7 92.2 91.4 91.6 90.0 88.3 90.4 90.9 Incapacity benefit claims Primary 78.9 80.1 76.1 79.8 83.3 83.5 78.3 80.2 81.3 78.9 80.2 Secondary 96.0 97.0 96.4 97.4 97.7 97.5 95.9 96.4 96.8 96.4 97.7 Social fund crisis loans 97.4 98.2 98.4 99.4 98.6 98.0 98.8 98.5 96.5 98.3 98.1 Income support accuracy 78.1 80.6 83.3 78.0 84.5 85.0 66.7 78.3 81.0 86.7 81.7 Short term benefit (STB) accuracy1 90.7 91.8 — 93.2 — — — — 90.6 — — 1 Only North Durham and South Tees districts within Tyne Tees area visited by the STB accuracy checking team in 1995–96.
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Benefits Agency: Secretary of State financial targets—1995–96 and 1996–97 and achievements 1995–96 Targets/ achievements National Tyne Tees area Newcastle North Durham Northumberland North Tees North Tyne South Durham South Tees South Tyne Wearside Social fund recovery 1995–96 target £273m £16.46m £2.20m £1.90m £1.10m £1.70m £0.92m £1.54m £2.36m £2.37m £2.35m 1995–96 achievement £263.5m £15.62m £1.97m £1.81m £1.04m £1.58m £0.98m £1.41m £2.28m £2.30m £2.23m 1996–97 target £278m £16.26m £2.16m £1.85m £1.08m £1.68m £1.01m £1.47m £2.33m £2.38m £2.30m Social fund expenditure1 1995–96 target £406m £24.01m £3.21m £2.74m £1.61m £2.5lm £1.54m £2.13m £3.48m £3.47m £3.31m 1995–96 achievement £40lm £23.77m £3.2lm £2.67m £1.57m £2.47m £1.51m £2.12m £3.48m £3.45m £3.29m 1996–97 target £419.5m £24.72m £3.38m £2.87m £1.70m £2.64m £1.55m £2.15m £3.50m £3.60m £3.33m Benefit savings (fraud) 1995–96 target £680m £43.05m 3— — — — — — — — — 1995–96 achievement £715.6m £44.7lm — — — — — — — — — 1996–97 target2 — — — — — — — — — — —
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Benefits agency—Secretary of State targets Target area 1995–96 target:National, area and district 1996–97 target:National, area and district Income support claims Primary 63 per cent. in 5 days 63 per cent. in 5 days Secondary 87 per cent. in 13 days 87 per cent. in 13 days Incapacity benefit claims Primary 65 per cent. in 10 days 65 per cent. in 10 days Secondary 85 per cent. in 30 days 85 per cent. in 30 days Social fund crisis loans1 On the day the need arises On the day the need arises Income support accuracy 87 per cent. 87 per cent. Short term benefit accuracy 94 per cent. 94 per cent. 1 Target considered met if 95 per cent. of claims are cleared within one day.
Benefits Agency: Secretary of State financial targets—1995–96 and 1996–97 and achievements 1995–96 Targets/ achievements National Tyne Tees area Newcastle North Durham Northumberland North Tees North Tyne South Durham South Tees South Tyne Wearside Overpayments 1995–96 target £110m £4.03m 4— — — — — — — — — 1995–96 achievement £112m £4.58m — — — — — — — — — 1996–97 target £91.5m £3.3lm £428k £429k £270k £338k £212k £305k £416k £490k £418k 1 The social fund expenditure target is "to keep to the cash limit agreement with Treasury for the discretionary social fund budget approved by Parliament." 2 From 1996–97 benefit savings (fraud) are included in the new security target. 3 No 1995–96 or 1996–97 target or performance data available at district level. 4 No overpayment recovery target or performance data available at district level in 1995–96.
Contributions Agency—1995/96 Secretary of State targets and achievements SOS target National target National performance Divisional1 target Division/regional performance Class 1 survey 93,200 94,166 3,320 7,233 Educational survey 23,300 29,113 664 2,325 Class 1 arrears identified £133,000,000 £151,761,233 £3,312,576 £10,153,268 Collectable new class 2 40,000 39,791 1,265 3,685 Customer enquiries 95 per cent. 98.6 per cent. 95 per cent. 98.17 per cent. All targets were achieved except for the collectable new class 2. 1 Northumberland, Durham and Teeside Division includes all locations in the county of Tyne and Wear.
Contributions Agency—1996–97 Secretary of State targets SOS target National target Northern regional1 target Collection of contribution arrears £65 million Not distributed to regions Identification of class 1 arrears £150 million £9.612 million New class 2 identified 40,000 3,436 Customer enquiries 95 per cent. 95 per cent. 1 Northern Region includes the current locations in Tyne and Wear.
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Child Support Agency—1995–96 and 1996–97 Secretary of State targets and 1995–96 achievement Maintenance assessment clearance times Secretary of State target National performance Falkirk CSAC1 performance 1995–96 60 per cent. of new maintenance applications to be cleared within 26 weeks and as at 31 March 1996 no more than 10 per cent. of all maintenance applications received by the Agency to be over 52 weeks old.As at 31 March 1996, 48 per cent. of maintenance applications had been cleared within 26 weeks and 15 per cent. of maintenance applications received were over 52 weeks old. As at 31 March 1996, 51 per cent. of maintenance applications had been cleared within 26 weeks and 19 per cent. of maintenance applications received were over 52 weeks old. 1996–97 60 per cent. of new maintenance applications to be cleared within 26 weeks and as at 31 March 1997, no more than 10 per cent. of all maintenance applications received by the Agency to be over 52 weeks old. n/a n/a 1 Work initially processed in offices in the county of Tyne and Wear is sent to the Agency's centre in Falkirk for continued action. n/a = not available.