§ Mr. MorganTo ask the Secretary of State for Social Security what consultations he has had with the Welsh Consumer Council and other voluntary bodies concerning the proposed reorganisation of the Contributions Agency's field operations in Wales and the closure of the dedicated caller area at Cardiff; and if he will make a statement. [17822]
§ Mr. HealdThe administration of the Contributions Agency is a matter for Mrs. Faith Boardman, the chief executive. She will write to the hon. Member.
Letter from Faith Boardman to Mr. Rhodri Morgan, dated 28 February 1996:
As Chief Executive of the Contributions Agency, I have responsibility for answering questions about operational matters relating to the Agency.
I have been asked to reply to your enquiry regarding consultations on the proposed re-organisation of the Contributions Agency field operations in Wales and the closure of the caller area in Cardiff.
The Contributions Agency has embarked upon a process of consultation with all external customers. The Regional Manager for Wales and Severnside Region has written to all local businesses and 605W organisations, providing information on the proposed changes and seeking comment. I understand that the Welsh Consumer Council were omitted from the initial consultation, however I am assured that this is being immediately rectified. Please accept my apologies for this oversight.
The proposed closure of the caller facility at Gabalfa, Cardiff is a feature of that consultation process, and a final decision will not be taken until the consultation process is completed.
I hope you find this response helpful, if you require anything further please let me know.