§ Mr. Charles WardleTo ask the Secretary of State for Defence what are the key targets for the chief executive of the Army Base Repair Organisation for 1996–97. [18034]
§ Mr. SoamesThe chief executive of the Army Base Repair Organisation has been set the following key targets for 1996–97.424W
- 1. To remain within ABRO's allocated budget.
- 2. To deliver a responsive repair service, which both matches the needs of the customer in peace and for operations to the agreed timelines, quantity and quality criteria and offers value for money.
- 3. To implement a comprehensive output based system to measure customer satisfaction.
- 4. To submit to the Minister of State for the Armed Forces the results of the land command support market Test by 31 January 1997.
- 5. To complete the transfer of all repair activities from ABRO Old Dalby and close the workshop by 31 December 1996.
- 6. To reduce by 2 per cent. the 1996–97 ratio of labour costs to hours of production by 31 March 1997.
- 7. To obtain tenders for the re-installation of the strategic test facilities for Challenger and Warrior transmission and steer units by 31 March 1997.