§ Mr. ElletsonTo ask the Secretary of State for Scotland what key performance targets he has set for the Scottish Office Pensions Agency for 1996–97. [27883]
§ Mr. Michael ForsythI have set the Scottish Office Pensions Agency the following key targets for 1996–97, which cover important areas of service delivery and steps to improve efficiency and effectiveness:-
- to ensure that awards and transfer payments are accurate to within 1 per cent. of their value in 99 per cent. of cases;
- to pay on time 99 per cent. of all pensions and lump sums where the target date for receipt of claims is met;
- to make transfer payments within four weeks of members' final instructions to transfer pension rights;
- to analyse the results of a survey to measure customer satisfaction with administration of the teachers' pension scheme and produce an action plan, by December 1996;
- to complete the development and implementation of a new pensions administration IT system. by December 1996;
- to reduce total identified operating costs per member/beneficiary by 8 per cent.;
- to amend all schemes for which SOPA is responsible to take account of the Pensions Act 1995.