§ Mr. KirkwoodTo ask the President of the Board of Trade if Parcelforce has a monopoly on foreign parcels coming into the United Kingdom from overseas; and what responsibility they have for claims for loss or damage. [23403]
§ Mr. OppenheimParcelforce has a monopoly on foreign parcels that enter the UK under Universal Postal Union arrangements. Claims for loss and damage on items for delivery by Parcelforce in the UK would normally be settled by the overseas post office. Parcelforce would pay claims on any items posted in the UK for delivery abroad.
§ Mr. KirkwoodTo ask the President of the Board of Trade what obligations are placed on Parcelforce to deal with complaints and claims for loss or damage to parcels posted to the United Kingdom from overseas. [23402]
§ Mr. OppenheimThe Universal Postal Union parcels agreement specifies how claims for loss or damage for incoming international parcels posted to the UK should be handled. The Post Office is a party to the agreement and its procedures for claims for such parcels comply with it.