HC Deb 29 November 1995 vol 267 c786W
Ms Armstrong

To ask the Secretary of State for Transport what is the published recommended response times within which his Department is expected to reply to letters from the public. [3003]

Mr. Norris

The Department of Transport aims to respond to correspondence from the public within a 15-working day period. This target is published in a publicly available leaflet "Serving the Public".

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