HC Deb 27 November 1995 vol 267 c499W
25. Mr. Hinchliffe

To ask the Secretary of State for Transport what steps he is taking to monitor the performance of providers of rail services. [669]

Mr. Watts

The performance of train operating companies is currently monitored by the British Railways Board and the rail users' consultative committees. Franchises will be required to provide the franchising director with information to enable him to monitor operational performance and customer satisfaction levels.