§ Mr. HarveyTo ask the Chancellor of the Duchy of Lancaster if he will make a statement on British Gas's decision to withdraw from the charter mark award scheme.
§ Mr. FreemanCharter mark assessors were looking into standards of service at British Gas when the company relinquished its award earlier this month. This pre-empted any recommendation the assessors might have reached as a result of their investigation into standards of service at the company.