HC Deb 03 May 1995 vol 259 c232W
Mr. Trend

To ask the Secretary of State for Education what key performance targets she has set for the Teachers Pensions Agency in 1995–96. [22923]

Mr. Robin Squire

For 1995–96, the key performance targets for the Teachers Pensions Agency are:

  1. a. To achieve an improvement in efficiency of 7.5 per cent. in the use of running cost resources within the agency's control;
  2. b. To process 97 per cent. of the applications for retirement awards by the payable date, or if later, then within 30 days of receipt of the application;
  3. c. To meet the agreed accuracy target for pensions-related calculations;
  4. d. To provide a substantive answer to 95 per cent. of written inquiries within 15 working days of their receipt;
  5. e. To manage the programme agreed with the agency's clients for the collection and processing of service and salary data relating to teachers and to seek timely submission of that data.