HC Deb 21 March 1995 vol 257 c130W
Mr. Clappison

To ask the Secretary of State for Health when she will make an announcement on the Government's response to the report of the review committee on NHS complaints procedures, "Being Heard". [15644]

Mrs. Virginia Bottomley

I shall publish tomorrow a booklet entitled "Acting on Complaints". This will set out our plans for a speedier, simpler and more effective national health service complaints procedure in England. Copies will be placed in the Library. Similar systems are being introduced in Scotland, Wales and Northern Ireland. I will also be responding tomorrow to the recommendations in the First and Sixth Reports of the 1993–94 Session of the Select Committee on the Parliamentary Commissioner for Administration, which relate to NHS complaints procedures in Great Britain.