§ Mr. David Shaw
To ask the Secretary of State for Foreign and Commonwealth Affairs if he will make a statement on the results of(a) his policies and (b) his Department in helping small businesses over the last 12 months as against the previous 12 months; and if he will publish the performance indicators by which his Department monitors those achievements and the statistical results of such monitoring. 
§ Mr. Hanley
Diplomatic staff produced over 6,000 service reports for British firms in the year ended 31 March 1995. Chargeable services, targeted specifically at small to medium-sized companies, are subject to an independent survey of customer satisfaction. The most recent published information about the Department's commercial work abroad is contained in the Foreign and Commonwealth departmental report—available in the House Library, Cm 2802. This includes details of satisfaction rates.