§ Lady Olga Maitland
To ask the Chancellor of the Duchy of Lancaster what key performance targets he has set for the Occupational Health and Safety Agency for the current year. 
§ Mr. Horam
The key performance targets for the Occupational Health and Safety Agency for 1995–96 are to break even in accrual accounting terms; to turn around, within 15 days, 85 per cent. of case referrals where no additional information is required and 58 per cent. within 40 days when additional information is required; to earn customer post-service satisfaction evaluations of 90 per cent. in the two highest categories; and to issue at least 95 per cent. of invoices error free.
In addition, the agency has cost containment targets, details of which are commercially sensitive.