§ 25. Mr. Mike O'Brien
To ask the Secretary of State for Social Security what is his policy to reduce delays in processing inquiries by both the public and hon. Members about the Child Support Agency. 
§ Mr. Andrew Mitchell
The processing of inquiries from both the public and from hon. Members is a matter of high priority. The agency has channelled additional resources into this area and has made considerable progress in eliminating delays. A number of hon. Members have commented on a noticeable improvement in both the speed and the quality of replies which they receive.