§ Mr. Frank FieldTo ask the Secretary of State for Social Security pursuant to his answer of 2 February,Official Report, columns 820–21, if he will list the sub-headings under which the Child Support Agency reports monthly performance to Ministers on (a) targets, (b) recovery plan implementation and (c) other issues.
§ Mr. BurtThe administration of the Child Support. Agency is a matter for Miss Ann Chant, the chief executive. She will write to the hon. Member shortly.
Letter from Ann Chant to Mr. Frank Field, dated 17 February 1995:
I am replying to your Parliamentary Question to the Secretary of State for Social Security about the sub headings under which the Child Support Agency returns data to Ministers.The sub-headings are as follows:
- a) Targets; maintenance arrangements, accuracy of assessments, benefit savings, age of cases, speed of clearance, maintenance collected, fees received, and milestones (for example improving information systems).
- b) Recovery Plan Implementation; generic Child Support Agency (CSAC), improved management information systems, extending information technology (IT) to Field offices, centralisation of CSAC telephone services, improved IT effectiveness, improved key processes, recruitment and deployment of additional staff, centralisation of appeals, reduced intake, Parliamentary business improvements, and review of operational accounting.
- c) Other issues; specialist tracing, paternity, requirement to co-operate, and special payments.
I hope this is of help.