HC Deb 04 December 1995 vol 268 c65W
Ms Armstrong

To ask the Secretary of State for Scotland what is the published recommended response times within which his Department is expected to reply to letters from the public.[3009]

Lord James Douglas-Hamilton

Scottish Office Ministers aim to reply to letters within 17 working days of receipt. Performance against that target is published in theOfficial Report. A 20-day response time has been set for letters addressed to Ministers which are answered by officials, although individual areas may set a tighter deadline. Executive agencies include details of target response times and performance in their annual reports.

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