HC Deb 25 October 1994 vol 248 cc564-5W
Mr. Kirkwood

To ask the Secretary of State for Social Security if he will list each public opinion survey commissioned by(a) his Department and (b) his agencies since 1 October 1992, showing for each the subject, objectives, total cost, the period in which it was conducted and the organisation from which it was commissioned.

Mr. Hague

The public opinion surveys conducted since 1 October 1992 by the Department of Social Security and its agencies are as follows:

  1. 1. Benefits Agency
    1. (a) Title–1993 BA National Customer Survey
      • Objective—To measure the satisfaction of BA
      • customers with service provided
      • Contractor—Public Attitude Surveys Ltd
      • Period of Survey—October to November 1993
      • Cost—£187,500
  2. 2. Contributions Agency
    1. (a) Title–1992 CA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of CA
      • customers with the service provided
      • Contractor—British Market Research Bureau International
      • Period of Survey—November to December 1992
      • Cost—£75,000
    2. (b) Title–1993 CA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of CA
      • customers with the service provided
      • Contractor—BMRB International
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      • Period of Survey—November to December 1993
      • Cost—£154,000
    3. (c) Title–1994 CA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of CA
      • customers with the service provided
      • Contractor—BMRB International
      • Period of Survey—November to December 1994
      • Cost—£150,000
  3. 3. Resettlement Agency
    1. (a) Title–1992 Resettlement Agency Customer Satisfaction Survey
      • Objective—To measure the satisfaction of RA
      • customers with the service provided
      • Contractor—BMRB International
      • Period of Survey—December 1992
      • Cost—£50,000
    2. (b) Title–1993 RA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of RA
      • customers with the service provided
      • Contractor—BMRB International
      • Period of Survey—October 1993
      • Cost—£42,000
    3. (c) Title–1994 RA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of RA
      • customers with the service provided
      • Contractor—BMRB International
      • Period of Survey—October 1994
      • Cost—£19,500
  4. 4. Child Support Agency
    1. (a) Title–1993 CSA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of CSA
      • customers with the service provided
      • Contractor—Market and Opinion Research International (MORI)
      • Period of Survey—October to November 1993
      • Cost—£187,000
    2. (b) Title–1994 CSA Customer Satisfaction Survey
      • Objective—To measure the satisfaction of CSA customers with the service provided
      • Contractor—MORI
      • Period of Survey—October to December 1994
      • Cost—£265,000