§ Mr. Morgan
To ask the Secretary of State for Transport what consultations he has had with the chief executive of the Driver and Vehicle Licensing Agency concerning the sub-contracting of the sale of M prefix personalised number plates to a telephone-sales company and the consequent blocking of trunk telephone lines; and if he will make a statement.
§ Mr. Norris
I have discussed this issue with the DVLA's chief executive. The agency is working closely 101W with the telesales company to ensure the delivery of a satisfactory and efficient service for customers. It will be reviewing the provision of services for the release of N registrations next year. Over 28,000 calls were dealt with in the first week of this year's launch resulting in the sale of 7,600 numbers. No trunk telephone lines were blocked during this period.