§ Mr. Nigel JonesTo ask the Secretary of State for the Environment (1) what redress is available to a member of the public who is dissatisfied with an investigation carried out by Ofwat;
(2) what powers he has to review investigations carried out by Ofwat.
§ Mr. AtkinsThe Director General of Water Services has a duty to consider any complaint made by a customer or potential customer which is referred to him by a customer service committee because it remains unresolved; he also has a duty to consider complaints from customers that a CSC has failed to perform any of its duties. The Secretary of State does not have powers to review investigations carried out by Ofwat, but the parliamentary ombudsman can investigate complaints of personal injustice resulting from Ofwat's administrative actions.