§ Mr. LidingtonTo ask the Secretary of State for Health if she will list the key business targets for the National Health Service Pensions Agency for 1994–95.
§ Mr. SackvilleI am pleased to announce that I have approved the National Health Service Pensions Agency key business targets for 1994–95. These challenging targets covering customer service are shown in the table.
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Key Customer Service Targets Product and Clearance Standard Proposed Target Percentage Increase on 1993–94 Achievement Percentage Pension Awards Within 4 weeks of receiving application from employer 95 — Within 8 weeks of receiving application from employer 199 —
Product and Clearance Standard Proposed Target Percentage Increase on 1993–94 Achievement Percentage Pension Estimates (Practitioner) reduction of timescale by 16 per cent. Within 5 weeks of receiving request 80 reduction of percentage cleared by 13 per cent. Within 8 weeks of receiving request 199 +1 Pension Estimates (Non-Practitioner) Within 4 weeks of receiving request 95 +2 Within 8 weeks of receiving request 199 — Transfer Payments Within 8 weeks of receiving application 199 — Transfer Estimates Within 8 weeks of receiving application 199 +27 Correspondence Cleared within 4 weeks 100 +2 1 Achievement not within total control of Agency, 100 per cent target is considered unattainable. Efficiency Gains
Ensure that the Agency's expenditure is contained within agreed running costs and other cash limits and deliver at least 5 per cent. efficiency gains by 31 March 1995.