HC Deb 01 March 1994 vol 238 c694W
Mr. Matthew Taylor

To ask the Secretary of State for Social Security, pursuant to his answer of 15 February,Official Report, columns 694–96, if he will place in the Library the results of market research relating to the campaigns listed; how many calls were monitored to the winter warmth line; how many requests were received for the year of the elderly leaflet and campaign pack; and what was the telephone response and take-up response of leaflets in each applicable campaign.

Mr. Scott

The winter warmth line run by the Benefits Agency received 5,564 calls.

There were 1,379,000 requests for the year of the elderly campaign packs and leaflets.

I am prepared to consider on their merits any individual requests to place digests of relevant findings from market surveys in the Library.

The Contributions Agency is willing to place the results of its customer satisfaction survey in the Library.

The telephone responses and take-up responses of leaflets in each applicable campaign are as follows:

Campaign Telephone responses to date Leaflet take-up to date
Council Tax Benefit 37,366 3,972,379
Child Support: changes regulations 5,401 68,337
Pension Law Review Committee 1,787 13,248
Personal Pensions 5,893 214,313
Disability Awareness 2 2
State Pension Age 654 3,524
Working with Benefits 82,632 82,632
Family Credit 1101,970 134,632
Disability Working Allowance 13,596 37,900
Child Support Agency
Introduction of Child Support Agency 40,300 348,474
1 Cumulative since October 1992.
2 Not yet run.

Benefits Agency
1993–94 Campaigns and Promotions Form of Response Number of responses
Prescribed Industrial Diseases Coupon (phase one) 6,040
12-Bronchitis and/or Emphysema in Coal Workers Leaflets issued 473,000

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