§ Mr. Jim CunninghamTo ask the Secretary of State for Health what action she is taking to reduce the number of complaints received by hospital trusts.
§ Dr. MawhinneyNational health service trusts should be seeking constantly to raise the standards of care provided to meet the aspirations of health care purchasers and individual patients. They should give patients every opportunity to make comments and suggestions or put414W forward complaints on their services. Patients' complaints can and should be used for enhancing the quality of the health services provided.