Performance Targets

HC Deb 21 July 1994 vol 247 cc506-7W

Mr. Trend

To ask the Chancellor of the Duchy of Lancaster what key performance targets he has set for Her Majesty's Stationery Office for the current year.

Mr. Robert G. Hughes

The key performance targets for Her Majesty's Stationery Office for 1994 are

1. (i) to achieve a current cost operating profit of f11–9 million before exceptional items;
2. (ii) for print, to achieve 96 per cent. of all orders delivered to time, and 95 per cent. of all orders from the print storage and distribution warehouse to be delivered on time;
3. (iii) for the publications centre to achieve dispatch tunes for customers' mail, EDI and telephone orders of 85 per cent. within four working days of receipt and 96 per cent. within five working days;
4. (iv) for business supplies to dispatch 99 per cent. of validated orders for stock catalogue items within two working days of receipt and for 96 per cent. of items to be dispatched first time from stock.