Driver and Vehicle Testing Agency

HC Deb 19 July 1994 vol 247 c196W

Mr. Wolfson

To ask the Secretary of State for Northern Ireland what targets have been set for the Driver and Vehicle Testing Agency in 1994–95.

Mr. Tim Smith

For 1994–95 the following performance targets have been set for the agencyVehicle Test appointments—5 weeks average waiting time. Driving Test appointments—10 weeks average waiting time. Productivity—(Vehicle Testing)—16.15 units per man per day. Productivity—(Driver Testing)—7.7 units per man per day. Error Rate: Faulty inspections not to exceed 0.3 per cent. of tests conducted. Level of complaints about booking arrangements—less than 2 per cent. of applications received. Level of complaints about the conduct of tests—less than 2 per cent. of applications received. Level of customer satisfaction with booking arrangements —greater than 80 per cent. Level of customer satisfaction with test procedures—greater than 90 per cent. Number of compensation payments for cancelled tests—not more than 1 per cent. of applications received. Composite unit cost—£16–32.