§ Mr. Jacques ArnoldTo ask the Chancellor of the Duchy of Lancaster what key performance targets he has set for the Occupational Health Service executive agency for the current year.
§ Mr. David DavisThe key performance targets for the Occupational Health Service executive agency for 1994–95 are:
- to break even in accrual accounting terms;
- to turn round 15 days, 80 per cent. of case referrals where no additional information is required and 58 per cent. within 40 days when additional information is required;
- to earn customer post-service satisfaction evaluations of 90 per cent. in the two highest categories;
- to issue at least 90 per cent. of invoices error free.
In addition the Occupational Health Service has cost containment targets the details of which are commercially sensitive.