HC Deb 17 January 1994 vol 235 cc408-9W
Mr. Rooker

To ask the Secretary of State for Education what advice he has issued about responses to be made in respect of complaints concerning quality in higher education.

Mr. Boswell

As autonomous institutions, universities and higher education colleges are responsible for providing responses to complaints about the quality of what they provide. However, the charter for higher education published on 21 September 1993 by my right hon. Friend advises that institutions responsible for service delivery can be expected to reply to complaints within 10 working days.