§ Lord Lyell
asked Her Majesty's Government:
What plans the Contributions Agency has for improved standards of service to employers.
The Parliamentary Under-Secretary of State, Department of Social Security (Viscount Astor)
The Contributions Agency today published a revised Employers' Charter setting out new and improved standards of service employers can now expect. It incorporates the code for enforcement that all enforcement agencies were committed to publish as part of the Department of Trade and Industry's "Working with Business" initiative. Copies are available in the Library.