§ Mr. Bayley
To ask the Parliamentary Secretary, Lord Chancellor's Department, what surveys to obtain the views of those using the courts system were carried out between 1 July 1992 to 30 June 1993; and what were the results of these surveys.
Mr. John M. Taylor
Between 1 July 1992 and 30 June 1993, local surveys of court users were conducted by 15 courts and a national survey of court users was conducted by the National Consumer Council. Generally, the surveys showed that the improved standard of customer service in the courts was well received, although areas for improvement were also highlighted.