§ Mr. MilburnTo ask the Secretary of State for Wales how many patients complaints were received per 1,000 patients treated in each year since 1989–90 by region.
§ Mr. RichardsThe available information, relating to hospital services, is given for Wales and each district health authority area in the following table. Information 421W on complaints per patient concerning community health services and FHSA services is not available centrally.
Written complaints per 1,000 patients treated in hospitals1 1989–90 1990–91 1991–92 1992–93 Clwyd 3.6 3.6 3.9 4.9 East Dyfed 3.0 3.4 3.5 4.0 Gwent 1.6 1.1 2.9 3.5 Gwynedd 4.4 3.0 5.6 4.6 Mid Glamorgan 3.2 3.9 5.0 5.2 Pembrokeshire 4.1 3.1 3.3 5.3 Powys 2.0 2.3 1.3 3.6 South Glamorgan 3.3 3.9 4.1 5.2 West Glamorgan 2.4 2.5 2.0 3.0 Wales 3.0 3.1 3.8 4.4 1The number of written complaints to the health authorities/NHS trusts concerning the hospital service per 1,000 in-patients and day cases treated. Figures for NHS trusts have been allocated to the health authority area in which they are situated.