§ Mr. Flynnto ask the Secretary of State for Wales how many medical complaints were heard in Wales in each of the past five years; and in what percentage of cases complaints of patients were upheld.
§ Mr. RichardsThe information is as follows:
a.Hospitals
The number of clinical or partly clinical complaints made in hospitals and handled locally were:
Number 1988–89 668 1989–90 647 1990–91 734 1991–92 767 1992–93 1,232 Information on the outcome of these complaints is not held centrally.
71Wb. Family Health Services
The number of general medical services complaints made to FHSAs were:
Number 1989–90 303 1990–91 353 1991–92 389 1992–93 414 1993–94 433 The number of complaints upheld by FHSAs were:
Number 1989–90 18 1990–91 23 1991–92 12 1992–93 16 1993–94 17 In addition, the following numbers of complaints were upheld on appeal to the Secretary of State:
Number 1989–90 4 1990–91 5 1991–92 4 1992–93 2 1993–94 4