HC Deb 27 April 1994 vol 242 c226W
Sir David Madel

To ask the Secretary of State for Defence what key performance targets have been set for the chief executive of the Defence Operational Analysis Centre in 1994–95.

Mr. Aitken

The chief executive of the defence operational analysis centre at West Byfleet is responsible for providing the Ministry of Defence with advice on formulation of defence policy, military operational capability and future equipment requirements; this advice being derived from operational analysis studies and field trials. He has been set the following challenging key performance targets for 1994–95.

Service to customers

  1. a. To complete 90 per cent. of the planned studies for customers within agreed timescales, and to seek progressive improvements in future years.
  2. b. To complete 85 per cent. of the planned sites for customers within planned cost, and to seek progressive improvements in future years.
  3. c. To complete 80 per cent. of studies within agreed time and cost.
  4. d. To subject 100 per cent. of new major studies to a formal quality process, which will require peer review and measures of customer satisfaction, and to conduct a trial of a "total quality target" for studies for implementation in future years.
  5. e. To respond to 90 per cent. of requests from customers for unplanned urgent advice within timescales negotiated at the outset, and to seek progressive improvements in future years.

Management systems f. To implement a management information system linked to the full cost accounting system introduced last year and publish auditable accruals based accounts.

Efficiency g. In 1994–95, to increase overall efficiency by 3 per cent. This includes a programme of market testing.