§ Dr. WrightTo ask the Secretary of State for the Environment what proposals he has under the charter programme for a complaints procedure for tenants, for people on waiting lists and for homeless applicants.
§ Sir George YoungThe council tenants charter sets out how a tenant or an applicant for housing can make a complaint about his or her authority. Complaints can be made by using an authority's complaints procedure or by making representations to their local councillor.
§ Dr. WrightTo ask the Secretary of State for the Environment what proposals he has under the charter programme to guarantee citizens basic rights to housing when in need.
§ Sir George YoungLocal authorities do have a duty under part III of the Housing Act 1985 to secure accommodation for particular categories of homeless household.