§ Mr. Nelson
The information requested is as follows. It covers new market testing only and does not include the retesting of services which are already contracted-out. It also excludes market tests currently in progress but not yet completed.
Result Inland Revenue Bulk Mailing (Employers' Annual Pack) Contracted-out Catering (Telford) Contracted-out Customs and Excise London HQ typing services Retained in-house Southend HQ typing services Retained in-house Regional Executive Units typing services Retained in-house London HQ messenger services Retained in-house Internal Audit Retained in-house Vehicle fleet management Part retained in-house, part contracted-out Department for National Savings Catering Services The market test covered four units with a combination of in-house and contracted-out services. The service was retained in-house at one location, the existing external supplier selected at two others, and a fresh external supplier selected at the fourth