§ Mr. Nigel Griffiths
To ask the President of the Board of Trade what are the current procedures in relation to the delivery of registered letters by the Royal Mail; and what alterations to this procedure were carried out in the delivery of registered letters to addresses used in connection with the Hoover free-flight promotion.
§ Mr. McLoughlin
Royal Mail's procedures for delivering registered letters are as followsAs registered items arrive in the receiving sorting office they are recorded in a registered mail book. This book, together with the registered items, is sent to the local delivery office where the items are again checked against the book. As items are delivered to, or collected by, the customer, he or she signs for the number of registered items received. There was no variation of these procedures in respect of the Hoover offer. The agency handling the promotion collected and signed for its registered letters in the usual way.