HC Deb 08 February 1993 vol 218 c414W
Mr. Gordon Prentice

To ask the Secretary of State for Transport if he will amend the passengers charter so as to require British Rail to offer a full discount on fares on InterCity trains which arrive at their destination one and half hours or more late.

Mr. Freeman

Under the passengers charter, a full refund is available if the train a passenger planned to catch is cancelled or delayed, and the journey is not made. In addition, British Rail offer vouchers of 20 per cent. or more of the fare paid if a journey, or any leg of it, is delayed by more than an hour. Where delays are particularly serious, the compensation offered can be as much as 100 per cent. I believe that these arrangements provide reasonable recompense to those who are seriously inconvenienced.