HC Deb 18 May 1992 vol 208 c64W
37. Sir Thomas Arnold

To ask the Chancellor of the Duchy of Lancaster what consideration he has given to making the various citizens charters legally enforceable.

Mr. Robert Jackson

Certain charter provisions are backed up by legislation. We have, for example, extended the powers of the Audit Commission; we have increased the accountability of local authorities, and increased the powers of the regulators of private utilities.

But the strength of the citizens charter lies in our commitment to consultation with users; published standards of service, and published results.

38. Mr. Channon

To ask the Chancellor of the Duchy of Lancaster if he will initiate discussions with the heads of nationalised industries, including British Rail, on implementation of the citizens charter.

Mr. Waldegrave

I fully intend to discuss from time to time the implementation of the citizens charter with the heads of nationalised industries, including Sir Bob Reid —as did my predecessor.

40. Mr. Winnick

To ask the Chancellor of the Duchy of Lancaster if he will make a statement on the citizens charter.

Mr. Waldegrave

I refer the hon. Member to the reply I gave to my hon. Friend the Member for Gravesham (Mr. Arnold) earlier today.