§ Mr. Loyden
To ask the Secretary of State for Social Security what representations he has received regarding difficulties experienced by claimants for disability living allowance.
§ Mr. Scott
We have received some correspondence about the length and complexity of the claim pack and about the length of time taken to process claims. Some teething problems are not unexpected with such a major change to the administration of disability benefits arid we are closely monitoring the operation of the new system. Nevertheless, the introduction of the new claims process for disability living allowance has been widely welcomed by both disabled people and their organisations as better meeting the needs of disabled people and putting greater reliance on what they have to say about their disability.484W