Executive Agencies (Hansard, 2 July 1992)

§ Mr. Kenneth Carlisle

The following key targets for 1992–93 have been set for the six executive agencies in my Department. Additional targets are contained in the agencies' business plans; copies of which will be placed in the Library, except for that of the DVO1T—the Drivers, Vehicles and Operators Information Technology Agency —which is commercial in confidence and will not be published.

The Driver and Vehicle Licensing Agency's key targets are to make an overall efficiency improvement of 2.5 per cent. as measured by the agency's aggregate efficiency index; deliver 90 per cent. of vocational—non-medical—cases to the customer within 11 working days of receipt; deliver 90 per cent. of provisional driving licence cases within 12 working days of receipt; deliver 90 per cent. of ordinary driving licence—non-medical—eases within 13 working days of receipt; deliver 95 per cent. of changes to vehicle registration documents to the customer within 13 working days of receipt; deliver 95 per cent. of registration documents for new vehicles to the customer within 15 days of receipt; answer 80 per cent. of telephone calls within 30 seconds and callers to be told they are in a queue after 10 seconds; and successfully complete a minimum of 430,000 VED enforcement cases.

The Driving Standards Agency's key targets are to achieve, or better, unit costs of £22.48 for car tests; £52.44 for bus, coach and lorry tests, and £31.72 for motor cycle tests; cover full costs with income from customers; achieve a national average waiting time of six weeks for car tests and four weeks for motor cycle, bus, coach and lorry tests; and answer 90 per cent. of telephone calls to booking offices within 60 seconds.

DVOIT's key targets are to fulfil service level agreements with its customers; cover full costs with income from customers; reduce prices for existing services to current customers by RPI minus 3 per cent.; increase revenue per employee by 10 per cent. a year; achieve an annual rate of return of 6 per cent. on total assets employed.

The Transport Research Laboratory's key targets are 90 per cent. of projects to be completed to customer satisfaction; net revenue per person per year to be a minimum of £40,000; production costs as a percentage of total costs to be greater than 55 per cent.; to recover full economic costs from revenue, while meeting the net control total in supply estimates.

The Vehicle Certification Agency's key targets are to achieve, or better, a unit cost of £94.31; cover full costs with income from customers; technically clear and issue approval certificates within 27 days on average for 90 per cent. of system and component work, and within 63 days on average for 90 per cent. of whole vehicle work.

The Vehicle Inspectorate's trading fund key targets are to make a gross efficiency improvement of 2.5 per cent. as measured by the agency's aggregate cost efficiency index; to break even, taking one year with another; and achieve an annual rate of return of 6 per cent. on total assets employed.