§ Mr. McMaster
To ask the Secretary of State for Social Security what instructions he has issued to district managers of the Benefits Agency regarding the centralisation of services and the development of caller offices.
§ Miss Widdecombe
The provision of services in Benefits Agency district offices is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.