Published Papers (Hansard, 15 December 1992)

§ Mr. McLoughlin

[pursuant to his reply, 27 October 1992, c. 589]: The chief executive of the Employment Service has written further to the hon. Member.

Letter from M. Fogden to Mr. Martin Redmond, dated 14 December 1992: As the Employment Service is an Executive Agency, you may recall the Secretary of State asked me to write to you direct to respond to your Parliamentary Question in October about the papers published by the Employment Service in the last 12 months. This was because it was a matter which fell to me as Chief Executive of the Agency. Unfortunately, my reply of 27 October contained an error in the attached annex of papers we had published. The "Revised Administrative Assistant Interview Plan, Guidance and Rating Form" and the "Revised Administrative Officer Interview Plan, Guidance and Rating Form" should not have been included in the annex. These documents give guidance to my managers so that they can make effective use of the structured interviews used for selecting people for positions in the Employment Service. If potential candidates were to obtain copies of this material it would provide them with an advantage over other potential candidates. I am sure that you will agree that this would not be right and as a consequence these documents are not available to the public. I am sorry this mistake was made and regret any inconvenience caused. I have attached a corrected annex and a copy of our booklet "Competent to Recruit?", which describes in general terms how our recruitment process was developed and how it operates. As decided by the Administration Committee of the House of Commons, Chief Executive replies to written Parliamentary Questions will now be published in the Official Report. I will also place a copy of this letter in the Library of the House.

EMPLOYMENT SERVICE PUBLICATIONS

General information about the employment service

This is the Employment Service (CORP 1 August 1992).
Public Employment Services: Into the 1990s (article in the
Employment Gazette October 1992).

Performance and accounts

Employment Service Annual Report and Accounts 1990–91.
Employment Service Annual Report and Accounts 1991–92.
Employment Service Operational Plan 1992–93.

Advisory and information booklets and leaflets

Helping You Back to Work. Information for Claimants (UB40/UBL18 revised September 1991).
Just the Job—New Edition (EMPL45 revised September 1991).
Jobseeker's Charter leaflet (JSC1L December 1991).
Jobseeker's Charter. Help us to get it right … and how to complain if you think we have got it wrong (JSC3L December 1991).
Restart Course leaflet No. 1 (RCL1 February 1992).
How to be Better Off in Work (BOIWL 1September 1992).
Job search Seminar Leaflet (JSSL3).
Guide for Managers/Executives/Professionals (EXJ1).
Just for the Record Leaflet—Help for People with a Criminal Record (OFJ1).
Working Abroad (OPU 1).
Working in Holland (OPU3).
Working in the UK (OPU4).
Working in France (OPUS).
Working in Germany (OPU6).
Working in Belgium (OPU7).
Working in Spain (OPUS8).
Working in Portugal (OPU9).
Working in Italy (OPU10).
Working in Ireland (OPU11).
Working in Denmark (OPU12).
Working in Greece (OPU13).
Working in Luxembourg (OPU14).
Employing People with Disabilities—Sources of Help (PEL2).
Employing People with Disabilities—PACT Placing,
Assessment and Counselling Team (PEL).
PFI—Folder for A4 inserts entitled "Information on Disability and Employment".
Information leaflet for people with severe disabilities on Sheltered Placement scheme (SPS1).
Information leaflet for host companies about the Sheltered Placement Scheme (SPS2).
Marketing Leaflet for Employers (EMPL46).
Our New Computer System (NUBL1).
Job Interview Guarantee scheme Client Wallet.
Job Interview Guarantee scheme Employer Wallet.
How to make the most of your Work Trial.

Research and Evaluation The Employment Service Research and Evaluation branch carries out internal studies and commissions studies by external contractors. With the exception of those produced by some contractors the reports of these studies are not published as on sale documents. Copies are placed in the House of Commons Library and sent to people who ask for them. The following lists the reports which have been issued in the past year and, where appropriate, the name of the external contractor concerned. The items marked ^* are available on sale.

External Contractor Reports Evaluation of joblink—Qualitative study report (Research Services Limited, November 1991). National Customer Satisfaction Survey-Report of Findings (Research International Limited, January 1992). New Clients: A survey of new clients to the Employment Service and their response to New Client Advisor interview (Social Community Planning Research, March 1992). Quality assessment and guidance in Job Review Workshops (Psychological and Statistical Services, April 1992). Working with a disability: Barriers and facilitators (Social Community Planning Research, May 1992^*) Job Interview Guarantee (JIG) Evaluation—Report on a survey of JIG employers (British Market Research Bureau, May 1992). Attitudes to Employment Service Local Offices: Qualitative Survey (Ecotec Research and Consulting Limited, June 1992). An evaluation of the Pilot Employment Initiatives for Disabled People scheme (Ecotec Research and Consulting Limited, June 1992). Progression, Regression, Turnover, Quality and Support in Sheltered Employment (Policy Research Unit, July 1992^*). Restart Cohort Study (Policy Studies Institute, September 1992). Quality of Assessment and Guidance in Job Review Workshops (Psychological and Statistical Services, October 1992).

Internal Research Reports Actively Seeking Work—Evaluation (Report 68, November 1991). Survey of non-claimant users of ES local offices (Report 69, January 1992). Multifunctioning Pilots—an assessment of performance (Report 70, January 1992). Evaluation of ES461—the initial claim form for unemployment benefit (Report 71, March 1992). Private Employment Agencies (Report 72, April 1992). Restart Course Follow-up Survey (Report 73, July 1992). The Effectiveness of the NCA (New Client Advisor) Interview (Report 74, October 1992). NUBS2 (National Unemployment Benefit Computer System) Business Pilots Staff Views (Report 75 October 1992).

Psychological Service Project Reports Critical Skills of Employment Service Advisors (Report No. 410 October 1991). Utility Analysis: A method of costing the impact of a training intervention (Report No. 407 November 1991). A Questionnaire Survey of Training Needs in Employment Department Corporate Services Branch (Report No. 402 December 1991). 158W A Questionnaire Survey of Training Needs in Employment Department Estates Branch (Report No. 403 December 1991). An Evaluation of the training which equips newly appointed Adjudication Officers to deal with Doubtful claims to unemployment benefit (Reports No. 411 January 1992). Exist Interviews with Psychologists (Report No. 404 January 1992). Job Interview Guarantee: An evolving Placement Programme (Report No. 408 March 1992). Do Prison Linked Jobclubs work and evaluation for initiatives at Pentonville and Holloway. PDCA in West Midlands—Evaluation Report (Report No. 409 March 1992). How Users assess the reception, post, messenger and typing services provided at 236 Grays Inn Road (Report No. 410 March 1992). Participant Observation of 3 day Occupational Assessment workshops for unemployed people in the North East Region (Report No. 412 May 1992). Outcomes for the first Employment Department Head Office PDPLINK programme (September 1991 to May 1992): A project-based approach to personal development using external placements (Report No. 413 July 1992). How participants and tutors rated the December 1991 SEO to Grade 7 Manager Development workshop (Report No. 141 April 1992). End of programme evaluation of the first "Executive Stretch": A personal development option for senior managers (Report No. 415 June 1992). Referrals to Sheltered Employment (Report No. 416 September 1992). Evaluating the Impact of the ES Stress Pack (Report No. 399 September 1992). Is there a gap in provision for people with special needs (Report No. 406/R September 1992). How People in the Employment Service view Travel and Subsistence, Development and Pay Issues (Report No. 417 October 1992). Training Disability Employment Advisors in assessing individual clients with the aid of psychological tests: An early evaluation of Enhanced Assessment Training (Report No. 418 October 1992). Improving the usability of information systems … a briefing for systems developers (Report No. 400).

Adjudication

Analysis of Adjudication Officers' Decisions for Quarter ending 31 December 1991.
Analysis of Adjudication Officers' Decisions for Quarter ending 31 March 1992.
Analysis of Adjudication Officers' Decisions for Year ending 31 March 1992.
Analysis of Adjudication Officers' Decisions for Quarter ending 30 June 1992.

Personnel related Article on "Promotion Through Vacancy Advertising" (PVA) appeared in the Spring edition of "Equality Network".