§ Mr. French
To ask the Chancellor of the Exchequer what plans he has to review customer service in the VAT collection office.
§ Sir John Cope
It is intended to conduct at least two customer surveys during 1993, one specially for the VAT central unit, and a more general one covering the VAT business including services provided by local VAT offices. Some local offices are carrying out separate surveys to review and improve the service they provide.
In addition, quality service indicators define standards for customer service at all levels within Customs and Excise and they are reviewed regularly.