§ Mr. David NicholsonTo ask the Secretary of State for Transport if he will make a statement on the improvements which have been made by London Transport as a result of the passengers charter provisions on(a) avoidance of delays and disruption of passengers, (b) paying of compensation to passengers whose journeys have been delayed or disrupted and (c) providing timely information to passengers about delays and disruption.
§ Mr. NorrisLondon Underground's customer charter introduced a refund scheme for customers whose journeys are delayed for 20 minutes or more for reasons within LUL's control. The number of such delays is now lower than it was when the scheme was launched in July. On information, my Department has set London Underground targets to improve by 1 April 1993 the quality of information provided on trains and at stations, so that 78 per cent. and 76 per cent. of customers respectively rate it as acceptable or better. Both these targets are now being met.