HC Deb 18 November 1991 vol 199 c78W
22. Mr. Battle

To ask the Secretary of State for Social Security what steps are being taken to improve DSS service to the elderly.

Miss Widdecombe

We are continually improving our services to the elderly. The recent introduction of the local office computer network has already resulted in a speedier service for pension claims and inquiries. For example, retirement pension claims which were taking, on average, 20 days to clear in 1990–91 are now taking only 16 days.