§ Mr. McAllionTo ask the Minister for the Civil Service when the last annual report for the Occupational Health Service was published; and when the next one is due.
§ Mr. RentonThe last annual report of the Civil Service Occupational Health Service was published in July 1990 for the year ending 31 March 1990. The annual report for 1990–91 is due to be published on 26 July 1991. Copies of this will be placed in the Libraries of both Houses when available.
§ Mr. McAllionTo ask the Minister for the Civil Service if he will list the quality of service performance indicators adopted by the Occupational Health Service since its establishment as an executive agency; and separately identify those quality of service performance indicators already operative prior to agency status.
§ Mr. RentonThe quality of service performance indicators being developed in the Occupational Health Service include:
- 1. Peer review and review by Division Heads of performance against objectives.
- 2. Standard protocols for the delivery of services.
- 3. Post-service questionnaires for advisory visits, comprehensive medical examinations and lifestyle screenings, and Occupational Health Service health and safety training. The overall rating will be on a six points scale with targets set for the proportion of responses in the top two points.
- 4. Targets for turn around time in case referrals and for the error rate in invoices to customers.
- 5. Cost per productive professional day.
There were no specific quality of performance indicators.
§ Mr. McAllionTo ask the Minister for the Civil Service if he will state the first degree obtained by the chief executive of the Occupational Health Service; and from which university or polytechnic it was awarded.
§ Mr. RentonThis is a personal matter for the chief executive. However, he has authorised me to say that his first degree was a bachelor of medicine/bachelor of surgery from the university of Aberdeen.