HC Deb 23 January 1991 vol 184 c249W
Sir John Farr

To ask the Secretary of State for Social Security for what reason the Department of Social Security Leicester, has discontinued the telephonic liaison service on a special line; and if he will take steps to have this restored.

Miss Widdecombe

The DSS local office at Leicester (Norton street) has replaced its telephone line dedicated to welfare rights inquiries with normal access to benefit sections plus, for particularly complex cases, reference to the assistant manager (liaison). It did so following complaints that the former system was not working. The effects of the new arrangements will be closely monitored.