§ Mr. Tim Smith
To ask the Secretary of State for Transport what specific financial, efficiency and quality of service targets he has approved for the Driver Standards Agency for the current year and for the longer term.
§ Mr. Atkins
Details of the Driver Standards Agency's financial, efficiency and quality of service targets for the current financial year are contained in the agency's business plan for 1990–91, copies of which are available in the Library.
The financial targets take the form of unit cost targets for the main activities, including £18.72 per L test and £41.71 per HGV-PSV test. The main service level targets are to reduce the national average waiting time for L tests to eight weeks by 31 March 1991 (12 weeks in the Metropolitan region); and to provide HGV and PSV tests at all centres within four weeks.
In the longer term the agency intends to reduce the average L test waiting time to at least six weeks. New measures of service performance which the agency intends progressively to introduce are set out in annex C to the agency's framework document, copies of which are also in the Library.