§ Mr. Battle
To ask the Secretary of State for Transport if he will list the quality of service performance indicators that have been introduced into the Vehicle Inspectorate since its establishment as an agency.
§ Mr. Atkins
The main quality of service indicators that have been introduced by the Vehicle Inspectorate executive agency are:
- i. The number of exemption certificates issued annually (an exemption certificate is issued if the Vehicle Inspectorate is unable to test a vehicle by the due test date).
- ii.The time taken for dealing with requests for MOT-test documentation.
- iii.The extent to which ministerial targets for defined enforcement activities have been met (eg inspections of heavy goods and public service vehicle operators' maintenance facilities; and inspections of MOT testing stations).
- iv. The time taken between the receipt of an operator's application for a test appointment and the grant of an appointment.
- v. The proportion of tests undertaken at the times and locations requested by operators.
Indicators (i) to (iii) along with other, secondary, measures are published in the inspectorate's 1989–90 business plan and 1988–89 annual report and accounts, copies of which are available in the Library of the House. Indicators (iv) and (v) form part of the inspectorate's internal service quality monitoring system.