§ Mr. ClayTo ask the Secretary of State for Social Security what plans are being made to provide extra resources to the Department's leaflets unit.
§ Mr. Peter LloydAn additional separate distribution service, the Industrial Services Consortium in Bradford, has been contracted to supply statutory and care organisations with their leaflet requirements.
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§ Mr. ClayTo ask the Secretary of State for Social Security what is the current average length of time taken to dispatch bulk orders of DSS welfare benefit leaflets to independent advice and law centres, local authorities and libraries.
§ Mr. Peter LloydA newly contracted additional leaflets distributed service, which began operations from 1 May, is dispatching bulk orders of DSS leaflets on the basis of a five-day turnabout to advice centres, care agencies and local authorities. A 48-hour urgent demand service is also available. Libraries are being supplied by the leaflets unit at Canons Park and the average time is expected to be reduced with the introduction of the new arrangements from the present unacceptable average of six months to an average time of four weeks.
§ Mr. Terry DavisTo ask the Secretary of State for Social Security what is the estimated cost of the leaflet, "Our Business Is Service", being distributed to staff in local offices of his Department.
§ Mr. Peter LloydThe total cost of printing and distributing the brochure "Our Business is Service" is £42,000. This includes the cost of distribution to staff within headquarters offices and the central offices at Newcastle and North Fylde.